Customer Service

Return Policy:

Samples are always a final sale. No exceptions.

If you purchase a full size perfume and you are not happy with it then you may return it with the following instructions:

- File a claim WITHIN 5 DAYS of receiving your order by emailing us at shopolivine@gmail.com and letting us know that you would like to return the item.

- We will then give you the mailing address to send back your item. We will not be responsible for items that arrive damaged (or lost!) so please make sure the item is packed well and you might want to purchase insurance. Packages that are returned without prior authorization will be returned to sender.

- The return will be subject to a 20% return processing fee to cover the costs of packaging, labor and credit card fees we have incurred. The balance will be refunded within 10 days of receiving your return in the same manner of payment.

- This return policy will also apply if you have any allergies/reactions to the item. But if you know that you are prone to allergies then I'm guessing you would have already made the smart move and ordered samples! 

EXCHANGE POLICY:

We do not accept exchanges. This policy is to ensure that you get safe, sanitary and 100% un-altered products that have not been contaminated by outside sources.  

DEFECTIVE ITEMS:

So sorry! Please let us know within 5 days of receiving your order and we will make it right. Email us at shopolivine@gmail.com letting us know and we will get it sorted out for you. Please include a photo of the damaged items in the email. We cannot process damage claim replacements without a photo.

PAYMENT METHOD:

You may use any major credit card as per the current processing and acceptance policy at Paypal and Authorize.net.

Shipping (US):

  • Free usps shipping inside the continental United States on orders of $100 or more.
  • Orders under $100 are charged by weight and the amount is calculated at shipping.

Note: We can not be responsible for packages that are lost/stolen by any mail carrier service unless we make a mistake on the shipping address.  If you are fearful that your package will not arrive safely then you may arrange to have insurance added to your order for $5.00.  Please email us if you would like that option!

Faster Delivery:

Please contact us by email. Reliable methods and costs to many destinations vary widely and we prefer to agree mutually before proceeding.

Timing of your Order and Delivery:

  • Orders are normally processed within three business days following receipt. You will receive an order confirmation by email the same day of your order.
  • All orders are subject to reconfirmation of inventory on hand. 
  • Orders are shipped via usps. Please allow between 5-7 business days to receive your order. 
  • Business days for purposes of shipping and shipping-time estimates are Monday through Friday, excluding usa National and Federal Holidays.

Washington State Sales Tax:

We charge a flat rate (9.5%) for all items shipped within Washington State. We know the rate varies locally inside of Washington, however we must pay our local amount based on where we sell and ship from.

International Orders – Online Shipping Quotation:

We welcome opportunities to send our merchandise offerings Internationally. If in doubt, please contact us by telephone or email for a review of shipping method/cost calculation, etc. using the standard International rates shown at checkout (where available). These are estimates of shipping costs only. We make every effort to present these rates/costs accurately, but cannot guarantee them. They are subject to a “confirmation of terms of sale” which we email you subsequent to your placing an order online. If we are unable to contact you (for any reason) in order to settle and agree on shipping terms within a “reasonable time period” (example: one week), we will void/reverse the transaction and cancel the order.

International orders are shipped via usps first class mail (typically 10-12 business days).

Please keep in mind that these ship times are estimates and occasionally items get hung up in customs, delaying delivery times. 

Shipping Eau de Parfums for International Orders:

We are not able to ship Eau de Parfums internationally as they contain alcohol and it is illegal to ship these items with USPS.  If you would like a shipping estimate by FedEx then please email us at shopolivine [at] gmail.com and we will give you a cost.  Please note that this is usually quite expensive.

Duties & Taxes for International Orders:

International orders may be subject to additional duties and taxes that are imposed by foreign governments. Olivine has no control over this. When applicable, you will be required to pay these duties and taxes for your country at the time of delivery. If you refuse or abandon your package, no refund will be issued.

PayPal Fees for International Orders:

Please be advised that if payment is made through PayPal and for any reason your order is canceled and refunded “in full” that PayPal retains a fee for the exchange rate.