Return Policy + International Orders

xoxoxo

Return Policy:

Perfumes, beauty products and online classes are a final sale, which is why we offer reasonably priced samples for most of our products.  If there is a shipping error or an item was damaged in shipping then please contact us within 7 days of receiving your order so we can make it right.  We want you to be ecstatic about your purchase!

Lost Packages:

We can not be responsible for packages that are lost/stolen by any mail carrier service unless we make a mistake on the shipping address.  If you are fearful that your package will not arrive safely then you may arrange to have insurance added to your order for $5.00.  Please email us if you would like that option!

International Orders:

We welcome opportunities to send our merchandise offerings Internationally. 

International orders are shipped via USPS first class mail. These shipments typically arrive in 10-21 days, but there are never any guarantees as items occasionally get stuck in customs.

Unfortunately we cannot replace items that are sent via USPS that do not arrive at your destination.

Shipping Eau de Parfums for International Orders:

We are not able to ship Eau de Parfums internationally as they contain alcohol and it is illegal to ship these items with USPS. We can ship these items via Fedex, and shipping fees can vary from $25-50, please contact us at shopolivine@gmail.com if you would like a shipping quote.

Duties & Taxes for International Orders:

International orders may be subject to additional duties and taxes that are imposed by foreign governments. Olivine has no control over this. When applicable, you will be required to pay these duties and taxes for your country at the time of delivery. If you refuse or abandon your package, no refund will be issued.